Here you will find answers to the frequently asked questions that we see day-to-day. Please check this page before sending us a note.
- Why is my resident state not listed in your shipping state drop down?
After media press umbrella'd the entire vape industry into one sum, many concerns began to arise that a mysterious lung illness was being caused by traditional nicotine vaping. Through further investigation, many users being effected by this illness have been subject to black market THC cartridges containing 'oils' used to cut these illegal products. The culprit - Vitamin E Acetate - which is the result of catalyzing once Vitamin E oil slumps under 10 pH. Once news began to circulate, many states took it upon themselves to ban the purchase of e-liquids even though these are not to blame, as e-liquids do not contain Vitamin E oil. While it is our duty to respect state laws, your state's legislature are the ones to blame, unfortunately. As of now, states effected by these are as follows: Montana, Massachusetts, Michigan, Rhode Island, Oregon, Washington, and New York. Some states have enacted this ban permanently, while others do have a future halt date to come.
- Where is my order?
All tracking updates can be followed through the tracking number provided to your email through the USPS shipping portal, as well in your own personal account. Checking your tracking number as soon as you receive it will often leave to a message along the lines of "tracking information not available" due to the order not registering in the system quite yet. It will update shortly and will be followed up with tracking on every stop it takes on its way to you. If you are placing your order on a holiday, the weekend or during a sale, shipping information will fluctuate as we may be absent or we're experiencing very high volume. If you believe that your order may be lost, or anything else along those lines, PLEASE feel free to contact us - we'd be happy to look deeper into the issue for you to determine a cause and a remedy for the issue.
- I'm a reviewer...I've heard a lot about your products and love them - Can I please review them for you?
We greatly appreciate those who are interested in reviewing our products. All inquiries are taken seriously and while we do wish to send everyone samples for review, we have had one too many bad apples who have taken advantage of our once over generosity in efforts to have word spread about our products. If you believe you are over-qualified and are present on social media with a large following in which we are able to do frequent follow-ups on your posts, you may be considered for product review. There are no guarantees. Additionally, we do offer sample packs throughout the site - even a compilation of our 10 top-selling juices to simplify ordering for you! These are an awesome way to try all of our top juices!
- Age Verification
"I keep getting an error message that my account can't be verified. I entered everything in perfectly and it won't work. I'm way over 18 years of age, your site must be broken." We can assure you that the site is not broken. The information entered in your account may be slightly mismatched in correspondence to the information associated with the credit card you are attempting to use for your purchase. In the state of North Carolina, we are REQUIRED to verify age this way in efforts to keep our products out of the hands of minors. Even the slightest variation between the billing address you have provided us in your account and the billing address associated with the credit card you're trying to use will cause the system to fail your transaction. It may be beneficial to delete the existing information, save the changes, and repopulate the information. If you are still running into issues, we'd be happy to verify your age manually and create your account for you! You will be required to send a valid ID with your name and birthdate before the account will be created once your contact ticket is received.
- I want to call you. What is your telephone number?
While we wish that we could directly speak to all of you, we operate solely on a customer ticket response system. You are able to place these via the Contact Us tab on the home page of SeduceJuice.com. Customer tickets will always be handled in a timely matter - typically 24-48 hours after submission. You are able to call our hotline at 1-855-55-SEDUCE (7338.23) which will route you to the correct portal of where you should submit your customer ticket. This is 2019, the internet basically rules our lives.
- Do you ship internationally? Or can you tell me where to buy your products?
Unfortunately, we do not ship orders internationally. We do have many distributing partners who would be more than happy to ship to you wherever you may be located!
- I have a great idea for you guys who do I email it to?
We'd love to hear your ideas! You're welcome to fill out the Contact Us form, located on the home page, with your thoughts and we'll take them into consideration!
- I was charged again by your company before I received my shipping confirmation? Why am I being charged again?
Are you located in North Carolina? Yes? That's why! The lovely state of North Carolina made a law that went in effect on June 1st, 2015 which states that every milliliter of juice purchased containing nicotine is subject to an excise tax of $.05/ml. You are required to acknowledge this at the time of checkout just like the Terms and Conditions box on most online orders. This checkbox states that every order being shipped to the state of North Carolina that contains nicotine is subject to this excise tax. After your order is placed, we then make our calculations based off of your order, and charge the card used for the initial purchase before your order goes into processing. We're sorry for the confusion. If for any reason you feel like the calculations are incorrect, feel free to contact us.